Automotive Service Manager Jobs in Ottawa, ON
An Automotive Service Manager is a crucial figure in the automotive industry who oversees the service department and coordinates all operations to ensure efficient and quality service delivery. They are tasked with responsibilities such as supervising and motivating service staff, managing customer service, developing and implementing service procedures, and ensuring compliance with safety regulations and industry standards. They also play a role in budget management, inventory control, and ensuring the profitability of the service department. The manager also liaises with customers, addressing any concerns or complaints, and ensuring high levels of customer satisfaction.
Essential skills for an Automotive Service Manager include excellent customer service skills, strong leadership and team management abilities, and thorough knowledge of automotive systems and parts. They should also possess solid problem-solving skills, be detail-oriented, and have the ability to work under pressure. Certifications such as Automotive Service Excellence (ASE) certification or a bachelor's degree in Automotive Service Management or a related field can be beneficial. Prior to becoming an Automotive Service Manager, one could have roles such as an automotive technician, service advisor, or service department supervisor, which provide valuable experience and knowledge about the workings of the service department.
Manager I should be dedicated to exceeding client expectations and fostering a culture of customer-centricity within the team Exceptional Communication Skills: Clear, concise, and effective written...
- Stittsville, ON (13 miles from Ottawa, ON)
- 24 days ago
- Stittsville, ON (13 miles from Ottawa, ON)
- 24 days ago
Position Summary Area Service Managers drive a customer first culture within a full-service district with ability to grow and retain business, talent, and financial outcomes....
Automotive Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Automotive Service Manager Jobs in Ottawa, ON
Required or preferred licenses and certifications for Automotive Service Manager positions.
Highest Education Level
Automotive Service Managers in Ottawa, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Automotive Service Manager position
- Reporting
- Mentoring
- Pulling
- Written Communication
- Customer Service Management
- Food Service Management
- Dietary Restrictions
- HVAC Certified
- Quality of Service
- Service Advising
- Automotive Maintenance
- Suspensions
- Fixed Operations
- Parts Management
- Oil Changing
- Diesel Repair
- Fleet Maintenance
- Automotive Repair
- Automotive Sales
- Wheel Alignment
- Automotive Service Management
- Reynolds and Reynolds
- CDK
- Store Management
- General Repair
- Inspections
- Estimating
- Reimbursement
- Customer Satisfaction
- Energetic
- Closing
- Background Checks
- Military Background
- Driving
- Customer Relations
- Retail
- High School Diploma
- Coaching
- Filing
- Sales
- Inventory Management
- Regulations
- Problem Solving
- Microsoft Office
- Teamwork
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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