Automotive Service Advisor Jobs in Hesperia, CA
An Automotive Service Advisor is a key figure in the automotive industry, often serving as the intermediary between the customer and the service team. Their primary role is to meet with customers and discuss their vehicle's issues, translating technical jargon into layman's terms. They provide cost estimates, manage scheduling for repairs, and coordinate with technicians to ensure that vehicle repairs and maintenance are carried out efficiently and effectively. An Automotive Service Advisor plays a critical role in customer satisfaction by ensuring that customers understand the work being done and are kept informed throughout the process.
To be effective in this role, strong communication and customer service skills are crucial. In addition, knowledge of automotive systems and the ability to explain complex technical details in an understandable manner are important. They should also have good organizational skills and a comfortable familiarity with computer systems. Although there are no specific certifications required to become an Automotive Service Advisor, a certification from the National Institute for Automotive Service Excellence (ASE) can be beneficial. Prior job roles that provide valuable experience for becoming an Automotive Service Advisor include roles such as automotive technician, parts advisor, or service receptionist in an auto repair facility.
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
- Fontana, CA (24 miles from Hesperia, CA)
- 14 days ago
- Fontana, CA (24 miles from Hesperia, CA)
- 14 days ago
Dealership: L0462 Rock Honda Rock Honda Fontana Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life! Lithia &...
Experienced Service Advisor Needed Kay Jays Auto Repair 16238 Main Street, Hesperia, CA 92345 Looking for an automotive repair shop that is growing, cares about its team members, and builds a...
Demographic Data for Hesperia, CA
Moving to Hesperia, CA? Find some basic demographic data about Hesperia, CA below.
Automotive Service Advisor Online Courses and Training Opportunities
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Salary for Automotive Service Advisor Jobs in Hesperia, CA
Required or preferred licenses and certifications for Automotive Service Advisor positions.
Highest Education Level
Automotive Service Advisors in Hesperia, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Automotive Service Advisor position
- Verbal Communication
- Ordering
- Scheduling Appointments
- Policy Development
- Telecom
- Implementation
- Telephone Skills
- Complaint Resolution
- Service Advising
- Fixed Operations
- Parts Management
- Oil Changing
- Automotive Repair
- Auto Sales
- Automotive Sales
- Internet Sales
- Reynolds and Reynolds
- CDK
- Wholesale
- Automatic Data Processing
- General Repair
- Inspections
- Customer Retention
- Drug Testing
- Installation
- Estimating
- Specifications
- Merchandising
- Reimbursement
- Customer Satisfaction
- Energetic
- Closing
- Stocking
- Background Checks
- Customer Relations
- Driving
- Retail
- High School Diploma
- Friendliness
- Sales
- Inventory Management
- Multitasking
- Regulations
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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