Customer Service Rep Jobs in Illinois
A Customer Service Representative (CSR) in the automotive industry serves as the primary point of contact for customers, addressing all their concerns and providing relevant information on vehicles, services, and procedures. Crucial tasks include managing customer complaints, processing orders, providing pricing and availability details, and coordinating with other departments to ensure customer satisfaction. They may also be involved in after-sales service, assisting customers with vehicle maintenance or warranty issues. The role demands a high level of communication and problem-solving skills, along with a deep understanding of the automotive industry and its products.
A CSR in the automotive industry should ideally have a high school diploma or equivalent, although some roles may require an associate's or bachelor's degree. Relevant certifications, such as Automotive Service Excellence (ASE) certification, can further enhance their credibility. Prior to becoming a CSR, individuals may have held roles such as a Sales Assistant in an automotive dealership, an Automotive Technician, or a Customer Service Associate in a related field. Regardless of the path taken, the key is acquiring a comprehensive knowledge of vehicles, strong interpersonal skills, and a customer-oriented mindset.
Tasca Family Commitment Tasca Automotive Group was founded in 1943 by Bob Tasca, Sr. In 1953 Bob opened the original Tasca Ford in Bristol, Rhode Island. Just one year later this dealership was...
Automotive Cashier/Receptionist - Saturday/Part-time
- Arlington Heights, IL
- 90+ days ago
- Arlington Heights, IL
- 90+ days ago
Napleton Automotive Group owns and operates 55+ retail automotive dealerships in eight states. Our group employs 3,500 people nationwide and has rental car facilities, body shops, and a large real...
The Ed Napleton Automotive Group is looking for our next Part-Time Cashier. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's River Oaks Hyundai and River...
The Ed Napleton Automotive Group is looking for our next Cashier. This is an exciting opportunity in a growing, fast-paced industry. Located at Aston Martin of Downers Grove, the Cashier is...
Automotive Cashier/Receptionist - Full-Time
- Arlington Heights, IL
- 30+ days ago
- Arlington Heights, IL
- 30+ days ago
The Ed Napleton Automotive Group is looking for our next Cashier/Receptionist. This is an exciting opportunity in a growing, fast-paced industry. Located at Arlington Heights CDJR, the Cashier is...
Automotive Cashier-Receptionist
- Arlington Heights, IL
- 30+ days ago
- Arlington Heights, IL
- 30+ days ago
Arlington Heights Ford is a proud part of the Tasca Automotive Group, one of the most respected dealer groups in the country. We have earned 34 Ford President's Awards for Customer Service and...
Tasca Family Commitment Tasca Automotive Group was founded in 1943 by Bob Tasca, Sr. In 1953 Bob opened the original Tasca Ford in Bristol, Rhode Island. Just one year later this dealership was...
Automotive Cashier/Receptionist - Part Time
- Arlington Heights, IL
- 60+ days ago
- Arlington Heights, IL
- 60+ days ago
The Ed Napleton Automotive Group is looking for our next Cashier/Receptionist. This is an exciting opportunity in a growing, fast-paced industry. Located at Arlington Heights CDJR, the Cashier is...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Customer Service Rep Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Rep Jobs in Illinois
Required or preferred licenses and certifications for Customer Service Rep positions.
Highest Education Level
Customer Service Reps in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Rep position
- Listening
- Cashier Skills
- Retail Sales
- Customer Support
- Prospecting
- Presentation
- Consultative Sales
- Reception
- Payment Processing
- Leasing
- Wellness
- Telephone Skills
- Genetics
- Product Knowledge
- Diabetes
- Referrals
- Willingness To Learn
- Service Sales
- Complaint Resolution
- Long-Term Disability
- Auto Sales
- Automotive Sales
- Internet Sales
- CDK
- Sales Training
- Quality Control Inspection
- Drug Testing
- Merchandising
- Customer Satisfaction
- Energetic
- Finance
- Background Checks
- Accounting
- Customer Relations
- Retail
- Driving
- High School Diploma
- Negotiation
- Friendliness
- Filing
- Sales
- Inventory Management
- Regulations
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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