Automotive Service Advisor Jobs in Fitchburg, MA
An Automotive Service Advisor is a key figure in the automotive industry, often serving as the intermediary between the customer and the service team. Their primary role is to meet with customers and discuss their vehicle's issues, translating technical jargon into layman's terms. They provide cost estimates, manage scheduling for repairs, and coordinate with technicians to ensure that vehicle repairs and maintenance are carried out efficiently and effectively. An Automotive Service Advisor plays a critical role in customer satisfaction by ensuring that customers understand the work being done and are kept informed throughout the process.
To be effective in this role, strong communication and customer service skills are crucial. In addition, knowledge of automotive systems and the ability to explain complex technical details in an understandable manner are important. They should also have good organizational skills and a comfortable familiarity with computer systems. Although there are no specific certifications required to become an Automotive Service Advisor, a certification from the National Institute for Automotive Service Excellence (ASE) can be beneficial. Prior job roles that provide valuable experience for becoming an Automotive Service Advisor include roles such as automotive technician, parts advisor, or service receptionist in an auto repair facility.
Trainee Customer Service Advisor
- Worcester, MA (22 miles from Fitchburg, MA)
- 11 days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 11 days ago
About The Role As a Customer Service Advisor you work alongside our lettings teams across the business to ensure that each tenancy starts on a positive footing and that our landlords are able to...
- Nashua, NH (20 miles from Fitchburg, MA)
- 16 days ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 16 days ago
Start your journey with Blue Compass RV as we are looking a Service Advisor to join our team. COMPENSATION: Salary + Commission OUR BENEFITS Medical, dental, vision, disability, FSAs, and life...
Service Writer - Merrimack, NH
- Merrimack, NH (23 miles from Fitchburg, MA)
- 20 days ago
- Merrimack, NH (23 miles from Fitchburg, MA)
- 20 days ago
Service Writer - Merrimack, NH 714 Milford Rd, Merrimack, NH 03054, USA Req #160 Friday, March 21, 2025 TITLE: Service Writer REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt /...
- Marlborough, MA (20 miles from Fitchburg, MA)
- 60+ days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 60+ days ago
Benefits/Perks 401(k) 401(k) matching Dental insurance Disability insurance Employee discount Health insurance On-the-job training Paid time off Paid training Vision insurance Job Summary We are...
Automotive Customer Service Advisor
- Nashua, NH (20 miles from Fitchburg, MA)
- 30+ days ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 30+ days ago
Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery...
Benefits/Perks Competitive Compensation Career Advancement Training and Development Comprehensive Benefits Package Employee Discounts Positive Work Environment Locally-Owned Cutting-Edge Tools and...
Demographic Data for Fitchburg, MA
Moving to Fitchburg, MA? Find some basic demographic data about Fitchburg, MA below.
Automotive Service Advisor Online Courses and Training Opportunities
Title Synonyms
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Salary for Automotive Service Advisor Jobs in Fitchburg, MA
Required or preferred licenses and certifications for Automotive Service Advisor positions.
Highest Education Level
Automotive Service Advisors in Fitchburg, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Automotive Service Advisor position
- Verbal Communication
- Ordering
- Scheduling Appointments
- Policy Development
- Telecom
- Complaint Resolution
- Service Advising
- Fixed Operations
- Oil Changing
- Automotive Repair
- Auto Sales
- Dealertrack
- CCC One
- Automotive Sales
- Reynolds and Reynolds
- Automotive Service Management
- CDK
- Wholesale
- General Repair
- Inspections
- Customer Retention
- Installation
- Drug Testing
- Specifications
- Merchandising
- Estimating
- Reimbursement
- Customer Satisfaction
- Energetic
- Closing
- Background Checks
- Military Background
- Customer Relations
- Retail
- Driving
- High School Diploma
- Friendliness
- Sales
- Inventory Management
- Multitasking
- Regulations
- Teamwork
- Microsoft Office
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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